Be as liberal as possible with your returns policy. If you shipped the wrong item, or packaged it poorly, you should be willing to make it right no matter what the official policy is.
Yes, you want to talk to your target audience, but avoid using words that send people running for a dictionary. In fact, your returns process should be just as easy as it was to buy the item in the first place.
Make your ecommerce shipping policy and returns understandable and straightforward. Make sure all employees are up to date with your return policy and procedures so they can assist customers quickly and effectively. If you shipped the wrong item, or packaged it poorly, you should be willing to make it right no matter what the official policy is. If you make a change to your policy, be sure to honor the old policy if an order was placed before the change took place.
The first step of writing a great refund policy is to stop thinking about returns solely as money lost. More than half of online shoppers say that they avoid stores with a strict return policy. Not only will a killer return policy bring in sales, interacting with customers returning products is a great opportunity to further engage your customer and earn their repeat business.
Giving customers hassle when they are trying to return something is more likely to deter them from shopping with you again, rather than deter them from the return.
Embrace the bigger picture. Hyphen Mattress , a trendy online mattress seller, sticks to their friendly brand voice throughout their return policy.
I love the first point they make: Man Crates keeps it simple and on brand with their refund policy. Your customers are busy individuals with jam-packed schedules.
Make their lives easier by writing return and refund policies in simple language. Try using short, straightforward sentences and breaking the policies into chronological steps.
In the end, your brand will earn more respect from your customers. At the very least, a return policy should be included in the main menu of your site. If you have a particularly awesome return policy, advertise it proudly on your homepage. Lems Shoes knows that customers might be concerned about being stuck with a poor fitting pair of shoes, and makes them feel comfortable about returns immediately upon landing on their homepage.
Home Science Tools not only makes their return policy easy to find, they also speak directly to customers that are unhappy with their purchase;. Return or Exchange at any U. Zumiez Return Policy All returns refunds or exchanges must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt. All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price. All returns refunds or exchanges without a receipt will receive a gift card credit for current retail or lowest promotional price. Clearance items may be customer returns, discontinued inventory, not include original packaging or not be in its originally manufactured condition including being shop worn or have minor blemishes, stains, or small holes.
In some instances, these items are repackaged by Zumiez. In all instances, all sales are final on clearance items and are not eligible for return or exchange. Ways to Receive Your Refund: All refunds are processed to the original form of payment. Check below for specific circumstances: If the original credit card is not an option, a gift card will be provided. Dakine Dakine products that are suspected to have a manufacturers defect can be brought to any Zumiez store in the country in which they were purchased for evaluation.
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We ask you return your items to us within 14 days of receiving them for a full refund or within 28 days for an exchange. How long will it take to process my return? Returns are usually processed within a few days of us receiving the goods back. Return Policy Collect+ Collect+ has parcel drop points in over 4, local stores, most are open early ’til late, 7 days a week, so you can return items at [ ] Need to return something to Size? Visit Store Return Policies for their full return, refund and exchange policy. If you are unable to pick up the order within 30 days, we will return your order and issue a refund to your original form of payment. We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges.